Hakkiri Privacy Policy

Last Updated: February 25, 2024 (v2.0.1)

Introduction

This Privacy Policy is effective immediately for Users;

Hakkiri Software, Inc., (“Hakkiri” or “We”) is a platform that empowers businesses (“Users” or “You” or “Yourself”) to deliver with predictability by providing delivery tracking and reporting for Jira (“Hakkiri Services”). Hakkiri is dedicated to maintaining Users’ privacy and are committed to protecting it through our compliance with this policy.

This privacy policy (“Privacy Policy”) applies to visitors of the Hakkiri Website (s), Links and Application and users of the Hakkiri Services.

This Privacy Policy describes:

The types of information we may collect or that you may provide when you purchase, download, install, create and account, access, or use the Hakkiri Software (“Hakkiri”)
Our practices for collecting, using, maintaining, protecting, and disclosing that information.

This privacy policy only applies to information we collect;

Directly from Users while using Hakkiri through the website and/or installed application.
In email, text, and other electronic messages between you and the Hakkiri Website.
Through mobile and desktop applications you download from this Website, which provide dedicated non-browser-based interaction between you and this Website.

This policy DOES NOT apply to information that:

We collect offline or on any other Hakkiri apps or websites, including websites you may access through Hakkiri.
You provide to or is collected by any third party.

Other Hakkiri websites and apps, and these other third parties may have their own privacy policies, which we encourage you to read before providing information on or through them.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use Hakkiri Services. By accessing or using Hakkiri Services, you agree to this privacy policy. This policy may change from time to time. Your continued use of Hakkiri Services after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

1. Intended audience and Eligibility.

Hakkiri Services are only available and intended for users who meet the following requirements:

Users may not qualify as Consumers;
Users must be recognized as adult by applicable law;
Users aren’t located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist-supporting” country;
Users aren’t listed on any U.S. Government list of prohibited or restricted parties.

This privacy policy assumes that the eligibility criteria has been met and that information collected relates to an eligible user. If you do not meet the eligibility criteria, please do not register or provide any information to Hakkiri.

2. Children under the age of 18

Hakkiri is not intended for children under 18 years of age. No one under age 18 may provide any information to Hakkiri. We do not knowingly collect personal information from children under 18. If you are under 18, do not use or provide any information on this Website or through any of its features, create an account, make any purchases, download our application, use any of the interactive or public comment features of this Website, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 18 we will delete that information. If you believe we might have any information from or about a child under 18, please contact us at legal@hakkiri.io

3. Information we collect and how we collect it.

We collect several types of information from and about users of our Website, including information:

By which you may be personally identified, such as name, postal address, email address, telephone number, any other identifier by which you may be contacted online or offline ("personal information")
About your internet connection, the equipment you use to access our Website, and usage details.
Cookie-related data obtained together with third parties whom we partner with. Hakkiri uses Cookies for functionality purposes and to tailor the User’s preferences, notifications, advertising and analytics. Hakkiri Cookies appear on a User’s computer, mobile and in emails sent to the User. Cookies shall transmit information pertaining to the User such as; the browser used, IP address, data relating to advertisements viewed and clicked and date and time of access.

How We Collect Information

We collect this information:

Directly from you when you provide it to us.
Automatically as you navigate Hakkiri. Information collected automatically may include usage details, IP addresses, and information collected through cookies and other tracking technologies.

Information you provide to us:

This information includes:

Information that you provide by filling in forms to use Hakkiri Services. This includes information provided at the time of creating an account and subscribing to Hakkiri services, including subscription for a free trial. We may also ask you for information when you report a problem with Hakkiri Services.
Records and copies of your correspondence (including email addresses and phone numbers), if you contact us.
Your responses to surveys that we might ask you to complete for research purposes, including user satisfaction surveys.
Details of transactions you carry out on Hakkiri and of the fulfillment of your orders. You may be required to provide financial information to purchase and subscribe to Hakkiri services.
Your search queries on Hakkiri.

You also may provide information to be published or displayed (hereinafter, "posted") on public areas of the application or Website, or transmitted to other users of the Application/Website or third parties (collectively, "User Contributions"). Your User Contributions are posted on and transmitted to others at your own risk. Additionally, we cannot control the actions of other users of Hakkiri Services with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.

Information We Collect Through Automatic Data Collection Technologies:

As you navigate through and interact with Hakkiri Services, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

Details of your visits and other communication data and the resources that you access and use on Hakkiri.
Information about your computer and internet connection, including your IP address, operating system, and browser type.
The information we collect automatically is only statistical data and does not include personal information, but we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve Hakkiri and to deliver a better and more personalized service, including by enabling us to:

Estimate our audience size and usage patterns.
Store information about your preferences, allowing us to customize Hakkiri according to your individual interests.
Speed up your searches.
Recognize you when you return to access our services.

The technologies we use for this automatic data collection may include:

Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. Hakkiri uses cookies managed directly by the Hakkiri (“first-party” cookies) and cookies that enable services provided by a third-party (“third-party” cookies). You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting, you may be unable to access certain parts of Hakkiri. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to Hakkiri. For information about managing your privacy and security settings for cookies, see Choices About How We Use and Disclose Your Information.
Web Beacons. Pages of Hakkiri and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit Hakkiri, for example, to count users who have visited those pages or opened an email and for other related website statistics, for example, recording the popularity of certain website content and verifying system and server integrity.

4. How We use your information

We use information that we collect about you or that you provide to us, including any personal information:

i) To provide the functionality of Hakkiri Services and related support.

To present our services, including our Website and its contents to you
To create, and administer accounts, fulfill and record subscriptions, and provide you with related assistance (e.g., technical help)
To send administrative information to you, for example, information regarding our services and changes to our terms, conditions, and policies.
To provide you with notices about your account subscription, including expiration and renewal notices.

ii) To provide you with marketing and promotional materials and opportunities and facilitate social sharing.

To send you marketing communications and offer other materials that we believe may be of interest to you, such as to send you newsletters or other direct communications.
To share information with other marketers (and their service providers) to permit them to send you marketing communications, consistent with your choices.
To facilitate social sharing functionality if you choose to do so.

We will engage in this activity with your consent, to manage our contractual relationship with you, or where we have a legitimate interest.

iii) For reporting and trending.

To better understand you and our other users, so that we can tune and personalize Hakkiri.
For trending and statistics, and to improve our products and services
We will engage in this activity because we have a legitimate interest.

iv) To accomplish our business purposes.

To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
For fraud and security monitoring purposes, for example, to detect and prevent cyberattacks or attempts to commit identity theft.
For responding to legal duties, such as requests from public and government authorities.
To defend our legal rights or those of others.

5. Disclosure of Your Information

We may disclose aggregated information about our users, and information that does not identify any individual users, without restriction.

We may disclose personal information that we collect or you provide as described in this privacy policy:

To our subsidiaries and affiliates
To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Hakkiri's assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Hakkiri about our service users is among the assets transferred.
To third parties to market their products or services to you if you have consented to/not opted out of these disclosures. For more information, see Choices About How We Use and Disclose Your Information.
To fulfill the purpose for which you provide it.
For any other purpose disclosed by us when you provide the information.
With your consent.

We may also disclose your personal information:

To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
To enforce or apply our terms of use https://www.hakkiri.io/terms-and-conditions and other agreements, including for billing and collection purposes.
If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Hakkiri, our users, or others.

Certain privacy laws require that we disclose certain information about the categories of Personal Information (as defined by applicable law) that we have disclosed for a business purpose as well as the categories that we have “sold” as defined under applicable law.

i) Disclosed for a business purpose. In general, we may disclose the following categories of Personal Information (as described above in more detail) to our Partners and Service Providers to provide the Hakkiri services:

Contact details
Personal details
Online identifiers, and
Cookie-related data.

ii) We do not sell your data, but we may share it with third parties as described in this policy.

Please note that we may use and disclose Other Information for any purpose, except where we are required to do otherwise under applicable law. If we are required to treat Other Information as Personal Information under applicable law, then we may use it for all the purposes for which we use and disclose Personal Information. In some instances, we may combine Other Information with Personal Information. If we combine any Other Information with Personal Information, we will treat the combined information as Personal Information.

6. Choices about how we use and Disclose your information.

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

Opt-in or opt-out from receiving promotional offers from us: If you are a user of Hakkiri Services and no longer want to receive marketing-related emails from us on a going-forward basis, you may opt-out of receiving these marketing-related emails by changing your preferences in your account settings or following the unsubscribe prompts from within the emails themselves. If you have provided your information to Hakkiri, and opt-out, Hakkiri will put in place processes to honor your request. This may entail keeping some information for the purpose of remembering that you have opted-out. It may take up to 30 days to process opt-out requests. Please also note that if you do opt-out of receiving marketing-related emails from us, we may still send you messages for administrative, transactional, or other purposes directly relating to your use of Hakkiri Services, and you cannot opt-out from receiving those messages.
Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of Hakkiri may then be inaccessible or not function properly.
Disclosure of Your Information for Third-Party Advertising. If you do not want us to share your personal information with unaffiliated or non-agent third parties for promotional purposes, you can opt-out by checking the relevant box located on the form on which we collect your data. You may also opt-out by logging into the Services and adjusting your user preferences in your account profile or by sending us an email with your request to legal@hakkiri.io

Our mobile and/or desktop applications may also send push notifications to your device, provided you consented to this. If you have previously consented to receiving push notifications and no longer wish to receive them, you can also turn push notifications off at the device level. The applications may also request access to your device’s storage, or other services at device level. If you have previously allowed access to your any services on your device and no longer wish to allow access, you may edit the application settings at the device level.

Residents of certain States such as California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Montana, Oregon, Tennessee, Texas, Utah and Virginia may have additional personal information rights and choices. Please see Section 8 on Your State Privacy Rights for more information.

7. Accessing and Correcting your Information

i) You can review and change your personal information by logging into Hakkiri and visiting your account profile page.

ii) You may also contact us at https://support.hakkiri.io/ or by sending us an email at legal@hakkiri.io to request access to, correct, or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

iii) If you delete your User Contributions from Hakkiri, copies of your User Contributions may remain viewable in cached and archived pages, or might have been copied or stored by other Hakkiri users. Proper access and use of information provided on the Website, including User Contributions, is governed by our terms of use (https://www.hakkiri.io/terms-and-conditions)

8. Your State Privacy Rights

Residents of certain States such as California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Montana, Oregon, Tennessee, Texas, Utah and Virginia may now or in future have additional personal information rights and choices, as required under the privacy laws, including the California Consumer Privacy Act (“CCPA”), Colorado Privacy Act (“CPA”), The Connecticut Data Privacy Act or “CTDPA”), Delaware Personal Data Privacy Act, The Florida Digital Bill of Rights ("FDBR"), Indiana Data Privacy Law, Iowa Act Relating to Consumer Data Protection (ICDPA), Montana Consumer Data Privacy Act, Oregon Consumer Privacy Act, Tennessee Information Protection Act (“TIPA”), Texas Data Privacy and Security Act (“TDPSA”), Consumer Privacy Act-State of Utah, and the Virginia Consumer Data Protection Act (“VCDPA”) as well as other jurisdictions and regulations that allow for individual privacy rights and the General Data Protection Regulation (“GDPR”).

The additional rights under this section include the rights to:

Confirm whether we process their personal information. You may have the right to request that we provide certain information about how we have handled your Personal Information, including the categories of Personal Information collected; categories of sources of Personal Information; business and/or commercial purposes for collecting your Personal Information; categories of third parties/with whom we have shared your Personal Information; and whether we sell any categories of Personal Information to third parties.
Access and delete certain personal information. You may have the right to erasure of data of your Personal Information that we have collected, subject to certain exemptions. Please note that we may need to retain certain information for recordkeeping purposes and/or to complete any transactions that you began prior to requesting a change or deletion. We may also retain residual information, such as records to document that your request has been fulfilled.
Correct inaccuracies in their personal information, taking into account the information's nature processing purpose (excluding Iowa and Utah). You may have the right to rectify any incorrect Personal Information we may hold about you.
Data portability. Right to a Copy/Access or Portability: You may have the right to request, free of charge, a copy of the specific pieces of Personal Information that we have collected about you in a readily useable format that allows you to transmit this information to another entity without hindrance.
Opt-out of personal data processing for:

targeted advertising (excluding Iowa);
sales; or
profiling in furtherance of decisions that produce legal or similarly significant effects (excluding Iowa and Utah).

Either limit (opt-out of) or require consent to process sensitive personal data.
Right to Non-Discrimination: You may have the right not to receive discriminatory treatment on the basis of exercising your privacy rights under applicable law.
Right to Object/Restrict: You may have the right to object to a specific use of your Personal Information as it is laid out in this Privacy Policy subject to our legitimate business interests.

The exact scope of these rights may vary by state. To exercise any of these rights please contact us at https://support.hakkiri.io/ or send us an email at legal@hakkiri.io. To appeal a decision regarding a consumer rights request please contact us at https://support.hakkiri.io/ or send us an email at legal@hakkiri.io.

Nevada provides its residents with a limited right to opt-out of certain personal information sales. Residents who wish to exercise this sale opt-out rights may submit a request by contacting us at https://support.hakkiri.io/ or by sending us an email at legal@hakkiri.io. However, please know we do not currently sell data triggering that statute's opt-out requirements.

For your protection, we may only implement requests with respect to the Personal Information associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request.

9. Data Security.

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure.

The safety and security of your information also depends on you. You are responsible for keeping your account login information, including password, confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

10. Changes to our privacy policy

It is our policy to post any changes we make to our privacy policy on this page. Any changes we make will become effective when we post a modified version of the Privacy Policy to https://www.hakkiri.io/privacy-policy. If we make material changes to how we treat our users' personal information, we will notify you by email to the email address specified in your account or through a notice on the Hakkiri home page. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting Hakkiri and this privacy policy to check for any changes.

11. Payment Processors

Payments for Hakkiri Services are currently processed by our Marketplace Provider, Atlassian marketplace. If you wish to make a payment through Atlassian Marketplace, your Personal Information may be collected by such Atlassian Marketplace directly and not by us, and will be subject to the third party’s privacy policy. We have no control over, and are not responsible for, third parties’ collection, use and disclosure of your Personal Information. Please refer to the Atlassian Marketplace Privacy Policy to understand how such information will be processed, available here; https://www.atlassian.com/legal/privacy-policy#what-this-policy-covers

12. Links To Other Websites

This Privacy Policy does not address, and we are not responsible for, the privacy, information or other practices of any third parties, including any third party operating any Third-Party Offering, site or other products and services used in connection with Hakkiri. The inclusion of a link does not imply endorsement of the linked site or service by us or by our affiliates.

13. Data Retention

We will retain your Personal Information for as long as needed or permitted in light of the purpose(s) for which it was obtained and consistent with applicable law.

14. Sensitive Information

We ask that you not send us, and you not disclose, any sensitive Personal Information (e.g. information related to racial or ethnic origin, political opinions, religion or other beliefs, genetic characteristics, trade union membership or criminal background) on or through Hakkiri or otherwise to us, except where explicitly requested or consented to.

15. Contact Us

If you have any questions regarding this Privacy Policy you can contact us at https://support.hakkiri.io/ or send us an email at info@hakkiri.io.

Privacy Policy